Please send any questions to the Customer Service Department at firstname.lastname@example.org.
Secure purchases and payment
By ordering from Acerina Cecile, you state that you are of legal age and have the sufficient legal capacity to accept and be bound by these Terms and Condition of Sale. Nevertheless, you expressly and without exception agree that your access to and use of the online store is under your exclusive and sole responsibility.
To purchase an item through www.acerinacecile.com, click “Add to bag” on the product page. After you click “Buy,” you will be sent to a secure purchase area, where you can enter a billing address and a shipping address.
The shipping charge and any applicable taxes, which depend on the country selected, will be shown during the purchase process. At the end of the process, you can choose to pay with any of the following credit or debit cards:
- American Express
Click “Pay” to confirm your order. Once your order is confirmed, it will be sent for processing. Your order cannot be changed or canceled except where provided for in these Terms and Conditions of Sale or in Spanish legislation. By confirming your order, you accept all Terms and Conditions of Sale. You will receive an email confirming your purchase and another email with the shipping information. Product prices are shown in euros and do not include taxes or duties, which will be shown during the purchase process.
Acerina Cecile reserves the right to change the prices shown on the website, at any time and without prior notice. However, the prices shown at the time a purchase is made will be considered valid for that purchase.
All data registered on www.acerinacecile.com will be used to evidence the transactions between Acerina Cecile and its customers. In the event of a transaction dispute between Acerina Cecile and any customer, all data registered will be deemed irrefutable proof of the transaction.
Shipping and Returns
Orders will be processed from Monday to Friday. Orders will not be processed on weekends or public holidays in Spain. Except in certain circumstances, items will be shipped between 24 and 96 hours from confirmation.
The billing address, shipping address and payment information will be verified when processing all orders. If further information is required, the shipping time could be extended by two additional business days from the moment we receive the information needed.
If the purchased product is not available, shipping may be delayed. Should this occur, the Customer Service Department will contact the customer. Shipping costs will vary depending on the size of the shipment and the country/region of destination. All shipping costs will be displayed in the order confirmation.
Once your order is processed, our courier will notify the customer via email or SMS about a shipment’s progress and will offer the customer up to six delivery options so the customer can then select the delivery option that best suits their requirements. All orders are delivered by an external courier company, only express delivery. Express delivery time is currently in 1-4 business days from the moment the order leaves our warehouse.
Acerina Cecile is not responsable for any unexpected delays that may occur during the shipping done by the external courier company.
To ensure proper and safe delivery, all shipments must be signed for upon arrival.
Orders to be shipped outside the European Union or to those countries or territories that do not apply intra-EU value added tax (VAT) may be subject to local taxes and import duties, which must be paid by the customer. Acerina Cecile shall not be liable for any such additional taxes or duties.
Any risks (in particular, loss, theft or damage) relating to the products delivered will be borne by the buyer as from the moment of delivery.
Countries where purchase and delivery are currently available are:
ANDORRA, AUSTRIA, BELGIUM, BULGARIA,
CROATIA, CZECH REPUBLIC,
GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MONACO, NETHERLANDS, NORWAY, POLAND, PORTUGAL, ROMANIA, SERBIA, SLOVAKIA, SLOVENIA, SPAIN, SPAIN (CANARY ISLANDS), SPAIN (CEUTA and MELILLA), SWEDEN, SWITZERLAND, UNITED KINGDOM and UNITED STATES.
For all other countries please contact: email@example.com
Before submitting your order, please bear in mind that international import laws, which vary by country, restrict the importation of certain materials.
Cancellattions and Returns
You have 24 hours to cancel your order. If your order has already been processed, you will need to contact firstname.lastname@example.org since it is possible that the packaged may have already been dispatched.
Once you have received your order, any items for return must be in perfect condition, unused, and with the original packaging, tags and other accessories items included. Otherwise, the return will not be accepted and the items will be sent back at customer’s expense.
Any shoes for return must be unworn, in the original packaging including the shoe box and fabric bag, and placed in a shipping box for protection.
When trying on shoes, please remain on a carpeted surface to avoid damaging the soles. All accessories items must be returned unused, with the original packaging and tags.
If you are unsatisfied with your purchase for any reason, please notify us within fourteen (14) calendar days of receipt, by filling the form from the web.
Once this is sent;
Print the PDF document with the Acerina Cecile return number (RAC number) received and place it inside the package of the article being returned.
Prepare the item(s) for return, with the complete original packaging and accessories.
Write on the exterior of the shipping box all your information (full name and address)
Send the details of the parcel being picked up to email@example.com
date and time frame for the pick-up
Once the data have been received, a pick up request will be generated at the corresponding courier office.
We will send you by email the pick-up note and a label that you must print and give to the courier along with the parcel, prepared as explained before.
The return must be done within fourteen (14) calendar days from the date you received the Acerina Cecile return authorization.
Returns will only be accepted if the item received at our warehouse is in perfect conditions and with all the original packaging.
The returns received without the corresponding RAC number will not be accepted and will be returned back at customer’s expense.
Acerina Cecile reserves the right to refuse any return that is considered to not meet the above conditions, including return number, and so to send back the package to the customer.
There is no shipping charge on returns if you use our shipping company.
This verification process will take three (3) business days from the date of receipt.
The amount paid (excluding any original shipping costs) will be credited to the original payment card within approximately fourteen (14) business days from the date the return is received and approved.
Once we receive the confirmation, the customer’s card issuer receives the information and so the total time it takes to get your money back will depend on their system and rules.
Acerina Cecile reserves the right to refuse any return that does not meet the above conditions and to send back the package at customer’s expense.
Acerina Cecile shall not be made responsible if the item(s) to be returned are lost, improperly addressed or sent after the return deadline. The customer assumes all risks entailed in shipment of the item(s).